Warranty and Service
We guarantee the quality of every purchase and provide full support
24 months warranty
All devices come with an official manufacturer warranty for 2 years
Authorized service
Service is provided at official manufacturer service centers
Free repair
In case of a warranty claim, repair is performed free of charge within 14 days
What does the warranty cover?
Warranty cases
- Manufacturing defects
- Component failure
- Software malfunctions
- Battery issues
Non-warranty cases
- Mechanical damage
- Liquid damage
- Improper use
- Unauthorized modifications
Frequently Asked Questions
Warranty is activated automatically upon purchase. To confirm, you need to provide a receipt or warranty card. The warranty start date is the purchase date.
1. Contact us by phone or via online chat
2. Provide purchase details and problem description
3. Send the device to the service center (free courier pickup)
4. Receive the repaired device within 14 days
Yes, you can extend the warranty for an additional year. The extension cost is 10% of the product price. Contact our service center to arrange extended warranty.
Original accessories (chargers, headphones, cases) come with a 12-month warranty. Non-original accessories have a 6-month warranty.
Warranty Repair Process
Application
Submit an application online or by phone
Diagnostics
Free diagnostics within 1-2 days
Repair
Free repair within 14 days
Return
Delivery of the repaired device
Service Center Contacts
Phone
8 (800) 555-35-35
service@techdevices.ua
Working hours
Mon-Fri: 9:00-20:00
* Warranty terms may differ for different manufacturers. Check details when purchasing.
** Repair times are approximate and may vary depending on case complexity and spare parts availability.
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